About

FAQ

• Where is the store based?

  Pombal, Portugal

• Do you accept orders placed outside of the US?

  We sure do! Worldwide, no exceptions!

• How long will it take to receive my order?

  Please note that Soul Shard items are handmade and unique and for this reason, we need some time (7 days) to have them ready and shipped out.

  Shipping time takes about 5 to 10 business days to Europe, and 10 to 25 business days Worldwide (times can vary due to different factors like weather or customs).

  Shipping costs include registered airmail by default, delivery confirmation, tracking number, and a special protective package.

  A tracking number is provided for each package. The seller is not responsible for lost packages.

  Buyer assumes all risk and responsibility for orders shipped that may be lost or stolen in transit.

• How Glow in the Dark Items Work

  Glow in the dark material is non-toxic and non-radioactive. It can be charged over and over again almost indefinitely and will keep working for over 10 years.

  Step 1

  - Put the glowing part of your jewelry piece real close to a light source (the glowing part is usually a center sphere, particles or dust on roses, crystals, inscriptions, bottle contents, cabochons, etc.).
  - Use any light bulb at home or put it under direct sunlight. Charging takes only 1-3 minutes.
  - Included with some items, there is a UV blacklight keychain/keyring. UV blacklight is the most powerful charging source for glow in the dark items. Direct the keychain's light to the glowing part of your piece (1 minute).

  Step 2

  - After charging the glowing part with any light source mentioned in Step 1, go into a very dark area (a room, a street at night, a bar, a club, etc.). There can be no faint lights in that area, as they will affect the visibility of the glow.
  - Depending on the color of the item you purchased, the glowing piece will glow for some time (please refer to BRIGHTNESS AND CHARGING below for more information on glowing periods).

  Step 3

  - When the glowing starts to fade, recharge it with the keychain or with any light source nearby. Glowing parts can be recharged as many times as needed. They will never lose their power!

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.